Exchange and Return Policy

At Itqan Store, we strive to provide a refined shopping experience for our valued customers, because we believe that elegance begins with the details. Your satisfaction is our priority, so we are committed to offering high-quality products and exceptional customer service to meet your expectations. We offer a flexible exchange and return policy to ensure a convenient and easy shopping experience.

1. Exchange and Return Policy

• Customers have the right to request an exchange or return of the product within 24 hours of receiving it, provided that the product is unused and in its original condition with proper packaging.
• Replacement and return procedures include the following:
• Inappropriate size : Replace the product with another size that suits your comfort.
• Manufacturing defects or damage : The product will be replaced with another product of guaranteed quality.
• Material unsuitability : Replacement or return of the product to ensure your complete satisfaction.

2. Customized Products

• Custom-made products, which include unique details such as names, are non-returnable . However, we are committed to replacing them in the event of manufacturing defects to ensure you receive the perfect item.

3. Non-customized products

• The customer has the right to return or exchange products that do not contain personalized names or details within 24 hours , provided that they are in their original condition and unused.

4. Customer Options

• Upon receiving and inspecting the product to ensure it meets the requirements, the customer can choose:
• Refund the product's value .
• Replace the product with another product of the same value.
• Replacing the product with a different size to ensure customer comfort.

5. Important Notes

• The customer bears the shipping and delivery costs in the event of requesting services such as size adjustment, maintenance, exchange or return, while we bear the cost of the service itself to ensure you have a complete and satisfactory experience.
• If the paint on the accessories changes, we will replace the entire product .

6. How to submit a replacement or return request

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• To contact us and request a replacement or return of the product, we are happy to be at your service via WhatsApp on the number +966578868491 , where we will respond to you within 24 hours and meet all your needs in the best way.